Frequently Asked Questions
Everything you need to know about your BOOM Headshop experience.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked brown boxes or padded mailers with a generic return address to ensure total discretion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options and cryptocurrency for enhanced privacy.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please check our shipping policy page for a full list of eligible regions and potential customs regulations.
What is your return policy for glass products?
We offer a 30-day return policy on unused items. If your glass arrives damaged, please contact us within 48 hours of delivery with photos for a free replacement.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products authentic?
Absolutely. BOOM Headshop only stocks genuine products sourced directly from authorized distributors and reputable glass artists.